Terms and Conditions

Updated: 8th June, 2025

These Terms and Conditions (“Terms”) govern your use of the website www.simplyemilyva.co.uk (the “Site”) and the services provided by Simply Emily VA (“We”, “Us”, “Our”). By accessing this Site or engaging with Our services, you agree to these terms in full.

If you do not agree with these terms, please do not use this Site or Our services.

1. Services

Simply Emily VA provides virtual assistant services, including but not limited to administrative support, inbox management, document creation, and social media support. Details of services will be outlined in a written agreement or invoice before work begins. The specific tasks will be agreed between the Client and Simply Emily VA before the start of the working period. All tasks are completed remotely.

2. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information required to deliver services effectively.

  • Respond to communication in a timely manner.

  • Respect agreed timelines and payment terms.

3. Booking and Availability

  • Services are available by retainer or on an ad-hoc basis.

  • Ad-hoc services are charged by the hour, tracked in 15 minute increments.

  • Availability is not guaranteed without prior booking or agreement.

4. Payment Terms

  • Invoices are issued in advance for retainers and after completion for ad-hoc work (unless otherwise agreed). For ad-hoc work or one-off projects, a minimum deposit of 1 hour is required upfront before We start any tasks.

  • Payments are due within 14 days of invoice date.

  • Late payments may incur a fee or result in paused service.

  • Payments are to be made via bank transfer only.

  • Retainer hours do not roll over to the next month. Any unused hours expire at the end of the billing period.

  • Additional hours beyond your retainer package will be charged at the fixed hourly rate.

  • Refunds for unused hours or deposits are not typically offered unless otherwise agreed.

5. Cancellation

  • Retainer packages are billed monthly, in advance. Cancellation must be provided in writing at least 14 days before the next billing cycle to avoid being charged for the following month.

  • Ad-hoc bookings or one-off projects can be cancelled up to 48 hours before the scheduled start time without penalty.

  • Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee equivalent to 1 hours’ work.

  • Simply Emily VA reserves the right to terminate services immediately if payment terms are not meant or if client breaches these terms.

TERMS OF USE

Privacy Policy

Your privacy is important to Us. Please review our Privacy Policy to understand how We collect, use, and protect your personal information. By using the Site or Service, you acknowledge and accept the terms of Our Privacy Policy as well as these Terms of Use.

Use Restrictions

Your permission to access and use the Site and Service is conditional upon your compliance with these rules. You agree that you will not:

  • Use the Service for any purpose other than personal or business use directly related to our virtual assistant services.

  • Collect or harvest personal data of other users or clients.

  • Use the Site or Service to solicit business or promote commercial activities not authorised by Simply Emily VA.

  • Reproduce, distribute, or share content from the Site or Service without our express written permission.

  • Use the Service to engage in any unlawful, harmful, or malicious activities.

  • Attempt to gain unauthorised access to accounts or systems related to the Service.

  • Interfere with the operation or security of the Site or Service.

  • Use automated tools, scripts, or software to access, scrape, or copy data from the Site or Service.

User Content and Conduct

If you submit any content to Us (such as messages, feedback, or files):

  • You are responsible for the content you submit and must ensure it does not violate any laws or rights of third parties.

  • You agree not to submit content that is false, offensive, defamatory, or harmful.

  • You retain ownership of your content but grant Simply Emily VA a worldwide, royalty-free license to use, display, and distribute that content solely in connection with providing our Service.

  • We reserve the right to remove any content that violates these Terms or is deemed inappropriate at our discretion.

Disclaimer of Warranties

Our Services and the Site are provided “as is” without warranties of any kind. While we strive to provide high-quality and uninterrupted service, Simply Emily VA does not guarantee that the Site or Services will always be available, error-free, or secure.

Limitation of Liability

To the fullest extent permitted by law, Simply Emily VA will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or Services, including loss of data, profits, or business opportunities.

Links to Third-Party Sites

Our Site or Services may contain links to third-party websites or resources. We do not control these sites and are not responsible for their content or practices. Accessing third-party links is at your own risk, and their terms and privacy policies apply.

Intellectual Property

All content, trademarks, and materials on the Site and related to Simply Emily VA are owned or licensed by us. You may not use any of our intellectual property without our prior written consent.

Modifications to Terms

We may update or modify these Terms of Use at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Site or Services after changes indicates your acceptance of the new Terms.

Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms or your use of our Service will be subject to the exclusive jurisdiction of the UK courts.

Contact Information

If you have any questions or concerns about these Terms of Use or our Services, please contact us at admin@simplyemilyva.co.uk.